FAQs

At this time, we cannot take orders over the phone. You may order on ashleyfurniture.com or from a Ashley Store near you.

We accept Visa®, MasterCard®, American Express®, and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also accept financing offered by Synchrony and Concora Credit and leases from Acima Leasing. Click here to learn more.

You can pay for online purchases using an Ashley Advantage™ credit card/account issued by Synchrony or Concora Credit. Apply for credit here. If you already have an Ashley Advantage™ card/account through Synchrony or Concora Credit or have a lease with Acima Leasing, you can use it online. We are unable to accept Ashley Store cards issued by other financial providers.

For standard shipping, your credit card will be charged on the date the order ships.

For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.

A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as ASHLEYFURNITURE.com order), then submit a final charge later (such as when your ASHLEYFURNITURE.com order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.

Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.

1. Ashleyfurniture.com will request one authorization against your credit card per order confirmation number. The sum of the authorizations will equal the total of your order.
2. If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.

The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. Ashleyfurniture.com is not responsible for these pending authorizations.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

• Google Chrome (Preferred Browser)
• Microsoft Internet Explorer 11+
• Mozilla Firefox

Review our Privacy Policy.

Yes. Apply for an Ashley Advantage™ credit card.

Yes. Read details about our current financing promotions.

Yes. Pay your Ashley Advantage™ credit card bill issued by Synchrony Financial here.

We do not have an online layaway, however, your local Ashley Store may offer this service. Locate a Store.

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care at 866-434-3393 if anything requires correction.

Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed. If you have created an Ashley account when placing the order, go online and log into My Account, then click on Order History.

Guest order tracking is also available online; navigate your mouse to My Account at the top of the page, click Order Status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed online).

If you checked out as a guest, please call Customer Care at 866-436-3393, and we will be happy to assist. Have your confirmation number, email, and billing ZIP Code to use this service (confirmation number is located within your emailed order confirmation.)

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Standard Shipping - Please call Customer Care at 866-436-3393 for assistance. They will locate your order and see if it can be revised or canceled. If the product has already shipped, you may return it under our Return Policy.

No-Hassle Delivery + Assembly or Doorstep Delivery –To change or cancel an order, call Customer Care at 866-436-3393. They will determine where your order is in the process and whether it can be revised or canceled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy.

If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.

To make an address change to your order, please contact Customer Care (866-436-3393). For Standard Shipped orders, please call as soon as possible as our orders do ship quickly. We can accept address changes on most orders, however, Ashley Advantage orders financed through Synchrony® and PayPal® require cancelling order and re-processing.

After you place items in the shopping cart and provide a zip code for delivery, product availability will appear along with an estimated shipping or delivery time period.

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

Unfortunately, eGift Cards are not available at this time. Many Ashley Stores are individually owned and operated. Please contact your nearest Ashley Store to see if they carry and/or accept Gift Cards. Gift Cards are only redeemed in store and cannot be applied toward online purchases. Locate a store.

1. Click on My Account located in the upper right hand corner of this page.
2. Click on the Sign In button displayed in the drop down menu.
3. Enter your account email and password and click the Sign In button.
4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
7. Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

Ashley Stores are independently owned and operated and each location is free to set their own prices.

We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at your Ashley. Locate a Store.

We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at your Ashley Store. Locate a Store.

We may have placed the part(s) you are looking for in a unusual location for shipping reasons. End tables may have the shelf attached to the underside of the unit. Accent chairs may have the legs stored under the dust covers of the seat cushion. Upholstered headboards may have the legs zipped up attached to the back of the unit, may be zipped up under the backing. If the part(s) you are looking for are not in any of these locations please contact Customer Care, Please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice. You can also go to http://ashleyfurniture.parts with you item number and serial number to order warranty parts.

Order Tracking is now available online for some of our store locations including some of our online orders. Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows. If you get a message that tracking is not available in your area, please contact your fulfiller (listed on your confirmation email) to get more information on your delivery.

Track your delivery using our order tracking page.

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Ground Shipping - We ship smaller, lighter items via courier or mail. You'll receive notification as soon as the order ships. Items may require assembly. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather.

No-Hassle Delivery + Assembly - Ashley.com will deliver larger items one of two ways: directly from an Ashley Store (depending on the store proximity to the final destination) or a shipping service provider selected by Ashcomm, LLC.

Doorstep Delivery — A signature is required for Doorstep Delivery. Items are delivered in original packaging to doorstep. Items may also require assembly. Customer is responsible for assembling items and disposing of packaging. Process for apartments and condominiums: When possible, items will be placed directly outside the unit in the hallway. If there are concerns or restrictions with elevators or by customer request, items will be left in the lobby/office; as long as the delivery team can obtain an authorized signature.

Curbside Delivery –Items are delivered in original packaging to the delivery address and will be unloaded at the curb. A tracking number will be provided once order is ready for shipping. The carrier will call to schedule delivery and a signature is required upon arrival. Does not include assembly or setup.

Warehouse Pickup - Valid at AshleyFurniture.com and participating locations only. Your items may be available for pickup at our warehouse. If you select to pick up your items at our warehouse, we will gladly assist you in loading your items. Please be aware that it is the customer’s responsibility to ensure items are properly loaded and secured. We strongly recommend you open and inspect all items before loading. We are not responsible for any damage caused by loading or failure to secure items. Your signature on the receipt acknowledges that you have inspected and received all of your items in good condition. If the items are not available at the warehouse at the time of sale, we will notify you when your purchase is ready for pick-up. Pick-up hours may vary by location.

For Standard Shipping items (smaller, lighter items via courier or mail) eligible for 1-day or 2-day delivery, you will see a “get it by” date on the product detail page and an “estimated delivery date” during checkout and in your order acknowledgement email. The “get it by” date and “estimated delivery date” indicate when we expect to fulfill your order based on our product availability and delivery capacity at that moment. Changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, such as a strike, natural disaster, or inclement weather, may delay delivery of your order.

For No-Hassle Delivery + Assembly or Doorstep Delivery orders, typically around two business days after purchase, the delivery service will contact you and schedule your delivery date.

Yes, some of our furniture have dimensions that state the minimum width your doorway must be for your furniture to be delivered. If this dimension is not listed on please contact a customer care agent and ask them about the specific item you are curious about.

Select Standard Shipping items in select ZIP codes are eligible for 1-day or 2-day shipping. If an item is eligible for 1-day or 2-day shipping, it will be noted on the product detail page, in the shopping cart, and the check out page. If you place your order before the cut off time (typically 12 p.m. local time in the destination to which you’re shipping, but that may vary depending on item location), then the estimated delivery date for the order will be:

—If 1-day shipping is available for the order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier.

—If 2-day shipping is available for the order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier.

Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather.

For Ground Shipping items: a tracking notification will be emailed to you as soon as your order leaves the warehouse. The email contains information on how to track your order until it arrives.

No-Hassle Delivery + Assembly or Doorstep Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

Curbside Delivery: a tracking notification will be emailed to you as soon as your order is ready for shipment.

Online Customers:

You will need to call customer service to cancel your order. Once your order is canceled you can place the new order and select No-Hassle Delivery + Assembly.

Ashley Store Customers:

You will need to come to the store or call to pay the difference first, as there will be a delivery fee difference from Doorstep Delivery to No-Hassle Delivery + Assembly.

Free shipping applies to all Standard Shipped items delivered within the 48 contiguous United States. Read our standard shipping details including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded. No-Hassle Delivery + Assembly or Doorstep Delivery purchases are excluded.

Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and No-Hassle Delivery + Assembly or Doorstep Delivery time frames are provided when you select and place items into your cart.

All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping/No-Hassle Delivery + Assembly or Doorstep Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.

Due to the size of our items we cannot ship to P.O. Boxes or military APOs.

Standard Shipping orders can be delivered to all 50 states. For items requiring No-Hassle Delivery + Assembly or Free Doorstep Delivery, use our Store Locator to find an Ashley Store near you.

Not yet, however, we do have many Ashley Stores located around the globe; Find a store.

Yes, there are many Ashley Stores located around the globe. Locate a store.

If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at 866-436-3393.

In order to serve you as quickly as possible, items will ship as available and many times are sent using different delivery methods. It is common for Standard Shipping items to arrive separately. Items may require assembly. Larger No-Hassle Delivery + Assembly or Doorstep Delivery items will also arrive in a separate timeframe. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393.

Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393.

In preparation for your delivery, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Also, please remove pictures, accessories, etc. from the walls to prevent damage. Please secure your pets as furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.

Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.

Online Purchases

After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.

Standard Shipping or Curbside Delivery - As soon as an order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

No-Hassle Delivery + Assembly or Doorstep Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by clicking here.

In-Store Purchases

Contact the Ashley where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Locate a store.

Reguard provides easy-to-use product protection above and beyond the manufacturer’s warranty, so you can enjoy your purchases without having to worry.

Some items such as accessories and lamps are not eligible for an online protection plan.